Mission and Values

Totally Local Company’s Mission and Values

Our company values define the way in which we work together to achieve our mission: Making Your Local Life Easier.

Every member of the Totally Local team is encouraged to live and breathe our mission and values to ensure we can provide our customers with the very best experience, and provide a successful and enjoyable working environment.

At Totally Local Company we have three company values;

  • Straightforward – we are open and honest
  • Unified – we all work together for the same goals
  • Accomplished – we have the skills to get the job done and have pride in what we do

You can learn more about how we strive to attain our Mission and Values below;

Straightforward values  Unified Values  Accomplished values

Straightforward

What we do…

  • We deliver on our promises
  • We are open and honest
  • We do the right thing
  • We take personal responsibility for getting things done
  • We communicate clearly, truthfully and concisely
  • We speak out when we see something wrong
  • We acknowledge when we make mistakes and take responsibility for correcting them

Unified

What we do…

  • We invite, listen to and respect the views of colleagues and customers
  • We ask for help when we need it
  • We work well with people with different ideas, perspectives and backgrounds
  • We treat others as we would want to be treated
  • We do everything we can to make a life easier for our customers

Accomplished

What we do…

  • We are proud of what we do
  • We continuously improve our skills and ways of working
  • We look for opportunities to learn new skills or deliver services in a better way
  • We share know-how, skills and expertise with colleagues
  • We strive for excellence in all that we do